Privacy Policy
Al Awael Cleaning & Pest Control (https://alawaal.com) is committed to safeguarding the privacy of website visitors and residential and commercial clients across Jeddah and Makkah, in alignment with personal data protection principles in the Kingdom of Saudi Arabia. This policy explains what information is voluntarily collected when requesting an inspection or service quote, how it is processed and secured, and your rights regarding your personal information.
1. Scope of Information Voluntarily Provided
When submitting our online service request form or contacting our coordination team to schedule a cleaning or pest control visit in Jeddah or Makkah, data collection is strictly limited to the minimum details required to fulfill your request:
- Your name or business entity name to identify the booking request and generate a reference ID.
- A valid Saudi mobile number (05XXXXXXXX format) enabling our field coordination team to confirm scheduling and property location.
- Target city (Jeddah or Makkah) and requested service category (such as home cleaning, villa cleaning, sofa and carpet extraction, water tank sanitization, or pest control).
- Optional technical notes voluntarily shared regarding property size or specific surface/pest observations so our technicians arrive with the right equipment.
2. Purpose of Data Processing & Usage
Information submitted by clients is processed exclusively for direct operational purposes: reviewing technical requirements, coordinating inspection or execution appointments, providing an accurate scope estimate, and issuing a unique reference number (ALW-YYYYMMDD-XXXXXX) for quality follow-up. Client phone numbers are never used for unsolicited bulk spam.
3. Privacy-Safe Analytics & Attribution (Zero-PII Architecture)
Our website enforces a strict Zero-PII analytics architecture that prevents personal identifiers (such as names, phone numbers, or emails) from being transmitted to third-party analytics platforms (such as Google Analytics 4 or Google Tag Manager). Telemetry is restricted to anonymized interaction signals—such as page path, selected city, device viewport, and campaign attribution parameters—to improve site performance and user experience.
4. Data Security & Strict Non-Sharing Commitment
Service inquiry records are stored in protected server environments secured via HTTPS/TLS encryption and strict access controls, alongside automated honeypot protections against bot abuse. We never sell, rent, trade, or disclose client contact lists to third-party marketers or external brokers under any circumstances.
5. Client Rights, Access & Deletion Requests
Every client retains the right to inquire about their recorded booking details, request corrections, or ask for permanent deletion from our scheduling records once service delivery is complete. To exercise these rights or ask questions about data privacy, please reach out through our official Contact page.