Agreeing the Scope and How the Team Gets In
Start by deciding exactly what you want: a full clean of the rooms, only sofas and rugs, or post-renovation work? The more specific the request is, with rooms, bathrooms and pieces of furniture counted, the clearer the quote and the fewer disagreements later.
Ask what the visit includes and what it does not, the expected duration, how many people will attend, and whether the job needs water and power from your home. Keep the answers in a message or note you can return to on the day.
Sort out access in advance: apartment number and floor, lift or guard permission, and where the vehicle can park. Some buildings require a permit to bring in equipment, and knowing that early avoids an annoying delay.
Questions to Ask When Booking
- Which rooms and surfaces does the quote cover, exactly?
- How long will the visit take and how many people will come?
- Is water, power or a service lift needed?
- Are there building access rules or quiet hours?
- How is the appointment confirmed and can it be changed?
Ask for the scope in a WhatsApp or email message. A written reference settles most misunderstandings at handover.
